KEMS group, Bengaluru caters to the forging needs of Automotive (LCV, PCV, HCV) in two wheeler, Three wheeler and Four wheeler segments besides catering to Electrical Vehicle as well. In addition to this they also cater to Steel, Power, Construction, Mining industry verticals.
Strategic Concepts was tasked to introduce Customer Relationship Management Systems in the group.
Client Name KEMS Ltd
Customer Satisfaction IndexExcellent
Category SME Growth
The nature and scope of work with KEMS as far as CRM is concerned are as follows: