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Customer Relationship Management Solutions

Financial institutions globally are leading the efforts to deliver innovation, safety, security and inclusion for their customers

KEMS group, Bengaluru caters to the forging needs of Automotive (LCV, PCV, HCV) in two wheeler, Three wheeler and Four wheeler segments besides catering to Electrical Vehicle as well. In addition to this they also cater to Steel, Power, Construction, Mining industry verticals.
Strategic Concepts was tasked to introduce Customer Relationship Management Systems in the group.

Brief Case Detail

Client Name KEMS Ltd

Location Bengaluru

Started 2019

Completed Ongoing

Customer Satisfaction IndexExcellent

Category SME Growth

The nature and scope of work with KEMS as far as CRM is concerned are as follows:

  • Definition of Property on Hubspot on a Four Matrix determinant
  • Customized Dashboards as per user persona definition
  • Work in Progress tracking for New To Company (NTC) business
  • Sales Dashboard Management
  • Sales Funnel Management
  • Start of Day (SOD) and End of Day (EOD) meetings recording with actionables