SBM (India) Pvt Ltd, earlier State Bank of Mauritius approached us in the Covid period for ensuring that their business development teams across the country continue with the act of sale with best practices and propel the new organization to greater heights. The bank had just about opened their branches in Delhi, Mumbai, Bengaluru, Hyderabad and Chennai.
Client Name Mr Neeraj Sinha, President, Retail Banking, SBM
Location Mumbai, Delhi, Bengaluru, Hyderabad, Chennai
Customer Satisfaction Index Excellent
Category Corporate Sales Training
The intervention at SBM Bank (I) Ltd started with an audit of all the branches with a view to do the Gap Analysis in the existing sales and marketing process and systems. Subsequently, the team was kept engaged during the 1.5 years of Covid over zoom with the following sales modules