Commitment to customers must be upheld by salespersons, come what may.
The 5S way is used by the knowledge resource at SCIPL before taking any assignment under this category. Unfolded, each S of the 5S way can be explained as follows:
This involves â€œActive listeningâ€ the challenges and issues of the client which brings the latter to us.
Define problem by a structured process of elimination and selection.
Reiterate our understanding of the problem to the client to ensure that there is no gap between the clientâ€™s expectation and our understanding.
Map problems defined with relevant data, primary or secondary, to arrive at a tactical plan which is implementable and discuss the same with the client.
Discuss, Document and Deliver an implementable plan. If required, we go ahead with the â€œSamadhanâ€ leg ourselves at least on a pilot basis.
Method ensures standard quality.
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