Customers respect only those salespersons whose employees also respect them.
The 5S way is used by the knowledge resource at SCIPL before taking any assignment under this category. Unfolded, each S of the 5S way can be explained as follows:
This involves â€œActive listeningâ€ the challenges and issues of the client which brings the latter to us.
Define problem by a structured process of elimination and selection.
Reiterate our understanding of the problem to the client to ensure that there is no gap between the clientâ€™s expectation and our understanding.
Map problems defined with relevant data, primary or secondary, to arrive at a tactical plan which is implementable and discuss the same with the client.
Discuss, Document and Deliver an implementable plan. If required, we go ahead with the â€œSamadhanâ€ leg ourselves at least on a pilot basis.
Method ensures standard quality.
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