Methodology

Commitment to customers must be upheld by salespersons, come what may.

— Sanjay Singh

The 5S way is used by the knowledge resource at SCIPL before taking any assignment under this category. Unfolded, each S of the 5S way can be explained as follows:

Suno

This involves “Active listening” the challenges and issues of the client which brings the latter to us.

Samjho

Define problem by a structured process of elimination and selection.

Samjhao

Reiterate our understanding of the problem to the client to ensure that there is no gap between the client’s expectation and our understanding.

Sujhao

Map problems defined with relevant data, primary or secondary, to arrive at a tactical plan which is implementable and discuss the same with the client.

Samadhan

Discuss, Document and Deliver an implementable plan. If required, we go ahead with the “Samadhan” leg ourselves at least on a pilot basis.

Method ensures standard quality.

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