Customer will negotiate with you till you make him realise that you have reached rock bottom.
- Code of Conduct – Sales Dept - This is a golden opportunity. Let us use the new year to infuse a code of conduct for our Sales Dept. A written code of conduct which is monitored at individual level for all members of Sales Dept has yielded great results in promoting the right “ Karmas of Sales” in the team sales training. Dos
The umbrella of soft skills like the art of communication, leadership, team work, fair play, conflict resolution, decision making, self-awareness, time management, people handling skills, public speaking, voice modulation, body language and effective presentation is required by professional sales personnel in as much as it is required by professionals in all other fields.
Besides these, there are functional soft skills in sales which must be INSTALLED in every salesperson.
- Pitching Self
- Need Analysis Mindset
- Probing Skills
- Objection Handling skills
- Closing skills
- Understanding customer types
- Say No when you mean it
- The principles of BATNA
- Lateral thinking
- Solution Centricity
- Active Listening
- Whale Done
How to improve your soft skills?
Speak in such a way that others love to listen to you. To know more info, please call us on 9970506000