Handling Irate Customers

Handling Irate Customers

Irate customers fret and fume due to some mistake of our system , people or processes. Any amount of justification or trying to cool such customers is futile. Handling them is a matter of understanding the customer psychology and then act.

The Key Deliverables of this program is as follows:

  • When do customers become irate?
  • What is the process of handling an irate customer?
  • What is customer service recovery? How do you use this?
  • What is the relationship between Customer service recovery and more sales?
  • How do you convert an irate customer to a lifetime customer?

A brand for a company is like a reputation for a person

For more details call us on 9970506000 or click here.

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