Handling Irate Customers
Irate customers fret and fume due to some mistake of our system , people or processes. Any amount of justification or trying to cool such customers is futile. Handling them is a matter of understanding the customer psychology and then act.
The Key Deliverables of this program is as follows:
- When do customers become irate?
- What is the process of handling an irate customer?
- What is customer service recovery? How do you use this?
- What is the relationship between Customer service recovery and more sales?
- How do you convert an irate customer to a lifetime customer?
A brand for a company is like a reputation for a person
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