Post Sales Customer Experience is Vital
Share Expectation Matrix with Customers
The thank you message sent to all customers after confirmed order also shares the salient points that the supplier expects from the customer. This is to ensure that there are no surprises for the customer and hence no dissatisfaction.
Exceed Customer’s Expectations must be a MOTShare Expectation Matrix with Customers
TCX (Customer Experience) starts when seller starts exceeding buyer’s expectations. Sales Order processing is the first MOT (Moment of Truth) for our clients. We also call this ZMOT (Zero Moment of Truth) and work hard towards establishing this for our clients.
Customer Empowerment & Training Program
The last point of our Sales Order Processing system is to identify the areas where we need to empower our client’s customers and the glossary of training programs for them. This will ensure that sales order processing installs the product or service in the customers mind.