The salespersons approach towards “Customer” depends on what you do with the customer between two consecutive sale made to the customer.
Normally , it is the service engineer who often surfaces between two sales either for preventive or reactive maintenance.
What possibly can be the agenda of the salesperson for such meetings?
- Optimzie the usage of product
- Ensure that customer uses the product to its installed capacity in terms of power as well as features
- Customer understands the USP of your product as well as you do
- Customer is able to use the product with ease
What is the CLI for your business?
A SME should do this and discuss implementation of the same with subject matter experts.